Refund policy

Thank you for shopping with Luxe Leather Haven Co. We want you to love your purchase, and if something isn't right, we're here to help.

 

Returns: You may request a return within 14 days of the delivery date. Items must be unworn, unused, in their original condition, with all tags and packaging intact.

 

Made-to-order/custom items: Since many of our leather products are made to order, custom or personalized items may not be eligible for a full refund unless they arrive damaged, defective, or not as described.

 

How to return: Contact us with your order number and, if applicable, photos showing the issue. We will provide instructions on how to proceed.

 

Refunds: Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within a reasonable time.

 

Damaged or defective items: If your item arrives damaged or defective, contact us promptly so we can arrange a replacement or refund.

 

Return shipping costs: Unless the return is due to our error or a defective item, return shipping costs are the customer's responsibility.